confidentiality and return policy

All orders pass on is subject to the acceptation of
those sale condition by the buyer. Please take note of this. We reserve the right
at anytime, to modified thos sale condition.

Payments mode

Payments are made by PayPal. Paypal is a transactional and secure site that accepts almost all payment methods (visa, mastercard, etc.) Sales taxes are included in the total amount of your purchase.


Our inventory are in reel time. Its possible that the same item are covet or simply a systeme mistake by the origine of a unavailable one in this case, we will propose you a replacement item or a refund equal to the amount pay for the item on the same payment metod used. You have a question? contact or retail support:


The shipping is ensure by Canada Post, purolator, dicom, ics, canpar, fedex, gls, loomis or even by another delivery supplier, and the majority of the parcel have a tracking number. They are also covered by a insurance. the average standard delivery times in Canada are between 2 à 10 business day. we request a resonable delay up to 48 business hours to prepare your parcel but most of the time they are ready to ship by the day. The delivery are made from monday to friday inclusivly and following the rules and the business hours of the choosed delevery supplyer.

Take note that we reserve us the right to choose another expedition supplyer  for an equal or better one, if needed. But if you want the one that you choose without exception just tell us in the note.

If, in the unprobable case where a item get lose detween the expeditior(boutique voltage) and the reciver(the customer), ’boutique voltage’ must be notified within 2 week (14 days) following the expedition date to ask to track or to clam the lost parcel. the declared lost order pass the 14 days period are possibly not tracktable and will not be credited. All delivery indication by the Canada post systeme, will be take and use as a clear and unequivocal proof of delivery.

If you refuse the parcel that you recive, the reel expedition fee charged to boutiquevoltage will bee deducted to the initial order and the amonth left will be applicable on your next online order. In this case, no refund are possible. The act to make an order on is considered like a transaction contract and must be respected at all time. If you received a damadge item or if the item have been damadged decause of a miss packedging please informe us.

Pick up in store

If you choose the Pick up in store option, we will contact you as soon as the order ready.

(most of the time in the following hours)

afterwards you can pass anytime during the openeing hours, to pick up your parcel.

*****insured yourself to be able to pass pick it up!*****

International purchase

Please allow extra time for any cross-border delivery.

It is probable that taxes and/or customs charges must be paid upon receipt of your package. This amount, totally out of our control, is charged by the border service in your country of residence and is your entire responsibility. If you refuse to pay them, the package will be returned to us and the costs incurred will be deducted and / or charged to you subsequently, thereafter. Thank you for your understanding.

Exchange and return

Boutique voltage insured your fully satisfaction. If your not happy of the item that you buy, you can return it at the expeditor adress (boutique voltage),for a exchange within 7 days follow the reception of those item with approbation from our side and under those condition:

1-The return fee during the return/exchange will be at your charge.
2-The item must be unused, unwashed, in good shape and with their original packedge and tag.
3-The returned item are exchanged for the same item or for one or more item of the same total amouth. No refound.
4-Include the return reasons and the necessay measures will be done to satisfy you according to the problem.

The underwear, the facemask and the swimwear sale are final sale and cannot be exchanged ou refunded. The item in liquidation, in sale or buy in promo are all final sale We don’t allocate any refound. We offer to exchange the item for another one of your choice until the amount exhausted. The delivery fee are not refundable, unless a opposite agreement for a determined reason. When you make a exchange, your refound/credit are calculate after the reception of it by our part. A confirmation by e-mail by others equivalent will be send to you to confirme all that.

And all the personal information receive in our store and on or website are keep confidentialy. Only our autorise employe who need it to process your order have access to it. No conduct deviation are tolerate.

Contact us

For any question or suggestion about our policy,
Do not hesitate to contact us :